The pandemic changed how we work, live and play in an instant. What’s equally dramatic is how the mortgage industry shifted gears quickly and effectively in midst of the market volatility and drastic volume spike, to deploy a massive work from home effort. Over the past two months, TMC has held a series of discussions to support our members on issues such as effectively managing remote employees, dealing with cyber security, and now preparing businesses to transition back to in-office work hours.
This week we surveyed our members on when they plan to bring their employees back to the office and when things like business travel will resume for them. Not surprisingly, our members are cautious about “business as usual” for now and certainly concerned about the health and well-being of their employees during the post-quarantine period. Based on our survey's results, we see that some of our members are cautiously optimistic about bringing some of their employees back to their physical workspace, and many others are exercising a "better safe than sorry" approach and plan to bring employees back in the next few months.
Everyone is adjusting to this new normal for sure, but our members and the industry has worked overtime to keep the mortgage production process moving forward despite the challenges we collectively face. For that, I am grateful and I am sure the borrowers in America are too.
by Jim Park, CEO
TMC - Chief Operating Officer