Scottsdale Collab Lab Summit - Takeaways from the TMC Family

2019 will go down in TMC’s books as a year of tremendous growth – adding new employees to our team, continued expansion of our lender member and preferred partner network, and, of course… the year that we launched our Collab Lab Summits!

In NOLA this summer and in Scottsdale just 10 days ago, we’ve brought together over 55 of our lender member companies this year at our bi-annual Collab Lab Summits to share data, information and resources - we’re collaborating on a whole new level.

Earlier this month we were honored to host 6 amazing groups at the Omni Scottsdale Resort & Spa at Montelucia – for our long-time members, you’ll remember that we held our 2017 Winter Conference here. We brought together over 60 folks from our lender member network – four groups of independent mortgage bankers, one group of large banks, and another group comprised of our community bankers.

Once this fabulous event had drawn to a close, we spent some time together to review the group's biggest takeaways from our time in Sunny Scottsdale. And here’s what ended up on our whiteboard…..
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• LOS ‘detox’ vs. restart – is it time to consider for your organization?
• LOS/POS/CRM adoption – sometimes forced, keeping LO’s out of LOS entirely
• Utilizing company-wide demo days
• Offering both the ‘Amazon’ AND brick and mortar experience
• Lead generation/purchasing
• MSA’s
• Harnessing the power of API’s with your CRM – knowing your customer
• Creating a consumer direct division – crawl, walk, “run” approach
• CFPB – TRID commentary open, make your voice heard
• JV’s – slow to set up, but huge potential for growth/additional income
• Gestation lines vs. warehouse lines – overnight savings opportunities
• Utilizing Fannie/Freddie to review process efficiency
• Banks: keep an eye on majority minority census tracts
• Offering operations incentives during peak volume times
• Bifurcating operations process by complexity of file to increase productivity
• Bot building to automate pieces to shave days off processing times
• Culture: the importance of focusing on employee engagement, rewards & recognition, branding for both LO’s and the company, and retention of employees
• Vendor HOT list

Three incredible days in the desert, two generous sponsors in Black Knight and LBA Ware, and one incredible TMC Family made our time together valuable, memorable and so very special.

We can’t wait to see everyone at our next Collab Lab Summit in June of 2020!