One of our favorite submissions that we received last week was from Jodi Hall, President of Nationwide Mortgage Bankers.
I am writing in response to Rich’s call for positivity.
Being headquartered out of one of the hardest hit areas of the country, Long Island, NY, our team not only seamlessly moved to nearly 100% remote, they have thrived. The leadership of our managers is greater than we have ever seen. Our employees are more compassionate toward each other and have increased communication across departments to help makes someone else’s day better. Everyone understands that loan officers don’t get paid if they can’t close loans and they do everything in their power, no matter the hour, to get the doable loans done. It is literally a love fest between underwriting and sales. Who would have thought that was possible!
Our executive management team is closer than we ever have been before, communicating many times a day. Any time on our calendars without meetings, we make rounds and call individuals on our teams to see how they are doing. We join departmental meetings and happy hours to say thank you and stay engaged with them.
There are many projects we have had to fast forward operationally to do business as normal as possible. And management has worked very long hours, sometimes 7 days a week, to compress the completion to make virtual work and application through closing processes easier remotely.
We also have given back more than usual! Police, fire, first-responders and healthcare works are plentiful on Long Island and many commute into NYC. Many are the loved ones of our employees. We have not only offered them no junk fee loans at below industry average rates, but have donated over 15,000 masks, 5,000 personal hand sanitizers, 2,000 thermometers, 2,000 gloves, 500 disposable caps, 300 shoe covers, and 150 face shields nationwide, and feed departments within hospitals, police precincts, and firehouses several times per week in our neighboring communities.
This week we started offering online continuing education courses for local realtors. We will continue to do these around the country to help realtors get this completed while stay at home orders continue.
I have never been more proud of an organization and how everyone’s passion and perseverance is bubbling to the top. We haven’t had a guidebook on how to deal with a pandemic in our industry but I would be willing to document how our team has performed to have it for the next go around. We are Nationwide Strong!
Thank You & Stay Safe!
Nationwide Mortgage Bankers"
Wow, thank you so much for sharing, Jodi! If you have something positive to share, email Gabriela at GMendicino@mtgcoop.com for a chance to be featured on our site.
TMC - Chief Operating Officer