I registered for the event - now what?
Once you send us your registration information, you should receive an email with instructions on how to access your event account using the same email that you registered with. If you have not received that email, contact Amy at firstname.lastname@example.org or your Member Benefits Advocate.
What's the difference between the mobile and desktop 'app'?
The web 'app' is just the website. The mobile 'app' is like any other app you download on your phone, which you can learn how to do here.
On the mobile app it is easier to find talks, add items to your agenda, networking via the community boards, watch videos or webinars, and receive communication from organizers and attendees. Your phone camera and microphone will work via the mobile app for zoom communication. The desktop app is better for zoom communication when you need/want to use a desktop or laptop webcam and videos will be larger on the desktop app.
Is there a preferred browser that I should use?
It is strongly recommended that you download and use Google Chrome for minimal difficulties in accessing the event. If you use Safari, Microsoft Edge, or Firefox, it may be easiest for you to participate in sessions by utilizing the Zoom link that will be dropped into the session chat function at the start of each session.
Can I familiarize myself with the app before the event starts?
How do I add sessions to my agenda?
How can I ask the presenters questions?
What should I do if I can't access the session I want to attend the day of?
Check the Whova chat box and access the session through the Zoom link that the moderator will have posted at the start of the session.
What if I can't hear the presenters?
If you're accessing the session through your web browser, try refreshing the page. If that doesn't fix the problem, then check the Whova chat box and access the session through the Zoom link that the moderator will have posted at the start of the session.
Who should I contact if I'm having technical difficulties?
TMC - Chief Operating Officer